PAYMENT TERMS:

  • The tour won’t be confirmed until 50% of the tour total cost is paid at the moment of confirmation
  • Deposit paid by credit card online link will be charged 3.3% which is the third party (Onepay Vietnam) regulations.
  • Here is an example of Onepay payment link https://onepay.vn/invoice-pay/payment.op?i=M6ajRvRZPZALysPpsHWh9A
  • When the tours DO NOT include accommodation, we will just need 30% deposit so customers will pay less fees for deposit
  • When the tours INCLUDE airfare, we will seperate the airfare from the total cost, and customers will be advised to pay 100% airfare.

CANCELLATION AND REFUND POLICIES: counted on the deposit amount and guests will pay the transaction fee. 

  • Airfare is NOT refundable
  • Cancellation within 21 days notice  will be 100% refunded.
  • Cancellation with 14-20 days notice will be 75% refunded
  • Cancellation with 7-13 days notice will be 50% refunded. 
  • Cancellation with 6 days notice will be 0% refunded.
  • Cancellations due to subjective conditions such as typhoon, earth quake terrorism, pandemic, will be 100% refunded or discussed in a way which is more beneficial for guests.
  • When cancellation is a must from Tourists such as family members pass away, flight cancelled or delayed, we will base on reality to help our guests to lose as less as possible from our honesty.

CHILDREN POLICY for tours

  • We only provide private tours so there’ll be only total cost for the group.
  • The tour total cost will be quoted in clear details as following examples:
    • Children stay same bed with parents
    • Children have extra bed
    • Children share the same meal portion with parents
    • Children have a separate meal portion from parents

CHILDREN POLICY IN VIETNAM TOURISM MARKET

  • Most tourist attractions :
    • Free of charge for children under one meter tall
    • 75% charge for children from one meter to 1.4 meter
    • 1005 charge for children from 1.4 meter
  • For most hotels: (based on year of birth)
    • Free of charge for children under 5 years old – same bed with parents
    • One room only free for one child under 5 years old – the second child will pay a specific amount, depending on different hotels
    • Children 6 to 11 years old : will pay a specific amount, depending on different hotels (same bed or extra bed)
  • For airfare (based on year of birth)
    • Children under 2 years old : about 5 USD
    • Children 2 – 11 years old : 90% of adult air fare
    • Children from 12 years old : charged as an adult